Billing Support System (BSS)

The Challenge

All customer intensive organizations face unique challenges when implementing and integrating Billing Support System software within their existing environments. BSS software must accommodate the changing needs of complex organizations and the product and service offerings that they provide. Although it is ideal to look at the current products and services that a service provider is marketing to their customers, it is more critical than ever to look forward to where their offering is going, and how they can close the gap between marketing and IT – to take a product from concept to market, from idea to implementation.

The Solution

Advanced Customer Management Environment ("ACME") is Datex' fully featured environment for all your BSS needs. ACME is deployed as a Software as a Service ("SaaS") solution. Withing the solution are base components that facilitate the end to end requirements from a BSS perspective. The major components of the Datex BSS solution are Customer Management, Order Management, Invoice Management, and Revenue Management.

Datex' BSS Customer Management component is a web based portal that includes CRM, a sophisticated product catalogue, a trouble ticketing system, complete payment processing functionality, a hosted branded end user customer portal, automated management of overdue accounts, and more. The Order Management component supports voice, data and wireless products. It has a vendor neutral intelligent provisioning solution with integrated workflow by service type and/or vendor, and a fully documented XML API for system to system communications. The Invoice Management component allows services providers to send their customers a fully customizable branded invoice, with the ability to perform complex rating, product and service bundling, promotions, recurring and non-recurring charges, usage or flat-fee based charging, accurate taxation with a full audit capability, and multi language/currency support.

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