Datex partners with Bell Canada to provide Customer Management and Billing to Bell's ISP Wholesale Customers
Mississauga, ON - February 28th, 2005
Datex Billing Services Inc. announced today that it has signed a letter of intent with Bell Canada to provide customer management and billing services for Bell’s wholesale customers. This new and innovative program will be launched in Q2 2005. The high-level concept is for Bell wholesale customers to be able to offer their existing customer base new products, and to provide them with a new revenue stream with limited effort on their part. “Datex will use its mainstay ACME and BOSS products to provision the services for Bell”, said Jim Dawson, President of Datex.
The ACME (Advanced Customer Management Engine) is a proven, full featured and comprehensive way to handle critical billing and customer care needs. The ACME system will be used by both Bell and their wholesale customer for Customer Care, Collections, Provisioning, Trouble Tickets and full operational support.
The BOSS (Back Office Support System) component is Datex’ complete billing and managed support service infrastructure that will provide Bell with all of the required functionality to effectively and efficiently run the program, eliminating the costs required to build out a fully featured back office.
“We are thrilled to have this opportunity to partner with Bell”, commented Dawson. “Datex provides very sophisticated services and we are confident that our products and in-house expertise will adequately form the backbone of this program”, he said.
About Datex
Datex (www.datex.ca) is a leading application service provider of CRM, CIS and billing solutions in a variety of divergent vertical markets. Datex’ products: ACME, BOSS and RADAR provides customers with a proven suite of industry-specific solutions, CRM applications, and billing services, empowering them to deliver superior customer care and to enjoy more profitable relationships with their customers. Using its proprietary Customer Lifestyle Management (CLM) process, Datex has successfully managed and maintained the customer care and billing infrastructure for more than 60 companies spanning three decades. Datex’ team of technology experts solves the logistical and technological challenges of small and medium sized customer focused business.
About Bell Canada
Bell Canada, Canada’s national leader in communications, provides connectivity to residential and business customers through wired and wireless voice and data communications, local and long distance phone services, high speed and wireless Internet access, IP-broadband services, e-business solutions and satellite television services. Bell Canada is wholly owned by BCE Inc. For more information please visit www.bell.ca.
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