Our Management Team

Jim Dawson — President
As president and co-founder of Datex, Jim Dawson is responsible for developing the strategic direction and operational objectives of the company. His technical education and expertise coupled with his visionary leadership style solidifies Datex’ position as an innovative provider of billing and customer care solutions. During the early adoption days of the Internet, Mr. Dawson ensured Datex was one of the first companies of its kind to embrace the emerging technologies establishing the company as a frontrunner in telecommunications billing. During his 21-year career in the telecommunications industry, he held a number of senior level positions. As VP, Software Development for ACS Canada, Mr. Dawson was responsible for software technologies and led the implementation of Verizon’s Out-of-region billing platform. He held the CIO position for Telecom Advantage, a switch-based telecom retailer. And, as CTO of Yelp Corporation, an Internet Yellow Pages company, Mr. Dawson was responsible for the company’s technology strategies. Mr. Dawson is the founder of the Canadian Telecom Resellers Alliance (CTRA) and served as Chairman of the Board from 1997-1999. He holds a Specialized Honours Bachelor of Science in Computer Science degree from York University and attended the University of Waterloo, undertaking a Masters of Applied Science in the Faculty of Engineering.
Lori Dawson — V.P. - Operations
As co-founder of the company, Lori serves as V.P. of Operations with a mission to maintain and to build on Datex’ excellent reputation for customer satisfaction. Her breadth of knowledge in telecommunications and service bureaus is largely unparalleled in the industry and spans three decades. Lori has directed the billing operations of four service bureaus during that time and has also served as a Vice President for ACS (NYSE:ACS). Lori is also responsible for the ergonomic design of the Datex Customer Lifecycle Management system, ACME, ensuring its wide acceptance across a variety of industries.
Marc Carrafiello — V.P. - Information Technology
As Vice President, Information Technology, and a 16-year veteran of the company, Marc is responsible for on-going billing product management and product differentiation. During his long tenure with the company, Marc has, and continues to be, fully responsible for the design and implementation of a stable Internet-enabled telecommunications rating and billing system, as well as the design of the company’s Internet enabled customer care system. Marc brings his comprehensive knowledge of billing solutions along with his in-depth understanding of the telecommunications industry to Datex.
Ed Leavens — V.P. - Business Development
As Vice President, Business Development with Datex, Ed is responsible for developing relationships and partnerships with industry specific providers, in so doing - expanding Datex’ reach and capabilities. Ed also assumes co-responsibility for the company’s sales initiatives across North America. Prior to joining Datex, Ed was Chief Operating Officer at Xtend Software Inc., a provider of customer care and billing solutions that was acquired by Datex in January of 2003. Prior to Xtend Software, Ed was Vice President, Operations Right Rate Long Distance, a long distance reseller and was Vice President, Operations for The Homesource Group where he was instrumental in executing sales and marketing strategies for its clients in the deregulated markets.